China Business Process Outsourcing Market size is projected to reach USD 38.38 billion by 2030

 China Business Process Outsourcing Industry Overview

The China business process outsourcing market size was valued at USD 15.03 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 11.3% from 2022 to 2030.

Favorable government initiatives, such as tax reforms to attract foreign investors, well-established IT infrastructure in tier-I cities such as Shanghai and Beijing, and growing investments in tier-II and III cities to develop BPO-friendly infrastructure are the major factors driving the market growth. Policy reforms to boost offshore outsourcing by modernizing telecom services, and offering financial support and intellectual property protection, are also expected to bode well for the market growth.

Gather more insights about the market drivers, restrains and growth of the China Business Process Outsourcing Market

The market growth has been powered by unique political and geographic factors. The Chinese government has been involved actively in the development of the industry to an atypical level, by offering a myriad of benefits and incentives to the local as well as foreign companies to invest in the country. In addition, China’s ability to provide specialized support to the diverse markets in the Asia Pacific region is also expected to spur market growth. Thus, China will continue to play a vital role in the Asia Pacific region as a strategic location as well as an offshoring center for the regional Multi-national Corporations (MNCs). Companies who are willing to enter the China BPO sector will need to adopt a structured approach for selecting a suitable city or industry park to fulfill business objectives.

China is emerging as one of the lucrative markets for BPO services. This is attributed to the advancements in Belt Road Initiatives (BRIs) that enable the country to exhibit a number of offshore outsourcing contracts. Favorable tax reforms to lure foreign investors and government subsidies to outsourcing companies for providing BPO-related courses/training for eligible graduates are expected to provide avenues for market growth. Moreover, the increasing adoption of cloud enablement, and digital-related services that require frequent assistance and maintenance for business operations, are also expected to drive market growth during the forecast period.

In addition, online interactions, cross-channel campaigns, and omnichannel communication are expected to play a pivotal role in improving customer engagement processes. Increasing infrastructure spending in central and western China is one of the prominent factors for market growth. Tier-I cities, such as Shanghai, Jiangsu, and the Yangtze Delta River region, are heavily populated; therefore, the Chinese government has increased its expenditure to transform infrastructure for tier-II and III cities. Through these investments, the government intends to encourage outsourcing companies to invest their units from the metropolitan towns in the east and coastal regions to the central and western areas.

Browse through Grand View Research's Communication Services Industry Research Reports

  • Communication Platform As A Service Market: The global communication platform as a service market size was valued at USD 8.9 billion in 2021 and is expected to expand at a compound annual growth rate (CAGR) of 31.1% from 2022 to 2030. 
  • Telecom Expense Management Market: The global telecom expense management market size was valued at USD 2.87 billion in 2021 and is anticipated to expand at a compound annual growth rate (CAGR) of 11.9% from 2022 to 2030.

Key Companies Profile

Some of the major players operating in the China business process outsourcing market are:

  • Accenture Plc
  • Amdocs Ltd.
  • Capgemini SE
  • China Customer Relations Centers, Inc.
  • China Data Group Co., Ltd.
  • Chinasoft International Co., Ltd.
  • Infosys Ltd. (Infosys BPM)
  • M&Y Global Services
  • Northking Information Technology Co., Ltd.
  • Wipro Ltd.

 

Order a free sample PDF of China Business Process Outsourcing Market Intelligence Study, published by Grand View Research. 

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