Revolutionizing Customer Experience: The Growing Impact of the Speech Analytics Market
The global speech analytics market is expected to reach USD 7.73 billion by 2030, according to a new report by Grand View Research, Inc. The market is estimated to witness a robust growth exceeding a CAGR of 15.7% from 2024 to 2030. This growth is ascribed to the increasing emphasis by organizations on improving the market intelligence capabilities along with the growing prominence of voice in the multi-channel world. The number of contact centers is increasing, resulting in industry players to innovate speech analytics solutions, which help companies understand the changing customer requirements. The technology has been increasingly adopted in consumer electronics devices, including laptops, smartphones, and tablets, as it significantly increases the enterprise’s scope as well as improves performance. This, in turn, has resulted in elevating adoption of speech analytics solutions worldwide. In addition, upcoming technologies, such as voice print authentic...