BFSI Contact Center Analytics Market registering at a CAGR of 16.3% from 2021 to 2028
BFSI Contact Center Analytics Industry Overview The global BFSI contact center analytics market size was valued at USD 260.2 million in 2020 and is expected to expand at a compound annual growth rate (CAGR) of 16.3% from 2021 to 2028. The market growth can be attributed to the increased demand for contact centers among banks, financial institutions, credit unions, and other businesses for improving their customer experience. According to Deloitte, in 2019, financial services accounted for a significant share of nearly 26% of global call centers usage. Benefits offered by contact center analytics to BFSI firms, such as reduced operational costs and call center volumes, are also major factors driving the market growth. Moreover, the disruption caused in the financial space by the emergence of several neo banks could also drive the adoption of digitalized solutions among traditional banking institutions. Neo banks provide services only on mobile app...