Global Contact Center Transformation Market: Trends, Growth, and Forecast
The global contact center transformation market size is estimated to reach USD 61.48 billion by 2030, registering a CAGR of 19.3% from 2025 to 2030, according to a new report by Grand View Research, Inc. The contact center transformation solutions are allowing agents to efficiently up-sell and cross-sell products in addition to effectively handling a service call. Businesses are widely deploying intelligent call-routing technology as this technology is helping them in prioritizing calls based on the customer profile and agent skills. Increasing trend of monitoring business brand on social media channels is expected to fuel the adoption of contact center transformation solutions by businesses. Also, businesses are integrating their operations to support customers over social media channels. This social media channel support offered by businesses is helping customers in their buying decisions. There is an increasing need to drill out actionable insights from...